This agreement applies as between you, the User of this Website and Etills Ltd, the owner of this
Website. Your agreement to comply with and be bound by Clauses 1, 2, 5 - 10 and 14 - 26 of these
Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3, 4, and 11 -
13 apply only to the sale of Goods. If you do not agree to be bound by these Terms and Conditions,
you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your
order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our
sending you an invoice by email indicating that your order has been accepted.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
"Carrier" means any third party responsible for transporting purchased
Goods from our Premises to customers;
"Content" means any text, graphics, images, audio, video, software, data
compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Goods" means any products that Etills Ltd advertises and/or makes available for sale through this Website;
"Service" means collectively any online facilities, tools, services orinformation that Etills Ltd makes right to reject such terms and associated information.available through the Website either now or in the future;
"Payment Information" means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes;
"Premises" means Our place(s) of business located at Unit 1 Whiting Way, Melbourn, Royston, Hertfordshire, SG8 6NA;
"System" means any online communications infrastructure that Etills Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users" means any third party that accesses the Website and is not employed by Etills Ltd and acting in the course of their employment;
"Website" means the website that you are currently using and any subdomains of this site unless expressly excluded by their own terms and conditions;
"We/Us/Our" means Etills Ltd, (a company registered in England under 06006123) of Belfry House, Bell Lane, Hertford, Hertfordshire, SG14 1BP.
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions also apply to customers buying Goods online in the course of business.
4. International Customers
If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges and We undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and that We cannot guarantee that the packaging of your Goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.
5. Intellectual Property
5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to,text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Etills Ltd, Our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.
6. Third Party Intellectual Property
6.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
7. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
8. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Etills Ltd or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
9. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at firstname.lastname@example.org or write to Web Development Manager, Etills Ltd, Unit 1 Whiting Way, Melbourn, Royston, Hertfordshire, SG8 6NA.
10. Use of Communications Facilities
10.1 When using Our System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
10.1.1 You must not use obscene or vulgar language;
10.1.2 You must not submit Content that is unlawful or otherwise objectionable.
This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
10.1.3 You must not submit Content that is intended to promote or incite violence;
10.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
10.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
10.1.6 You must not impersonate other people, particularly employees and representatives of Etills Ltd or Our affiliates; and
10.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
10.2 You acknowledge that Etills Ltd reserves the right to monitor any and all communications made to Us or using Our System.
10.3 You acknowledge that Etills Ltd may retain copies of any and all communications made to Us or using Our System.
10.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.
11. Goods, Pricing and Availability
11.1 Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Goods available from Us correspond to the actual Goods, We are not responsible for variations from such descriptions. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not different Goods altogether. Please refer to Clause 14.1 for incorrect Goods.
11.2 Where appropriate, you may be required to select the required size, model, and colour of the Goods that you are purchasing.
11.3 We neither represent nor warrant that Goods will be available. Stock indications are
not provided on the Website.
11.4 Whilst We endeavour to ensure that prices are correct at time of going online, prices are subject to change without notice and goods will be invoiced at the price ruling at date of dispatch.
11.5 We reserve the right to change prices and alter or remove any special offers from
time to time and as necessary.
11.6 If an item's correct price is higher than the stated price, We will, at Our discretion, either contact you for instructions before dispatching, or cancel the order and notify you of such cancellation.
11.7 Prices quoted online shall not be taken as quotations. Unless otherwise agreed in writing, the prices do not include delivery and you shall pay delivery charges.
11.8 All prices are listed in GBP.
11.9 All prices on the Website are shown including and excluding VAT. Etills Ltd's VAT number is 895 3143 00.
12. Orders and Delivery
12.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. We will acknowledge that we have received this order with an Order Acknowledgement email. However, our acceptance of your order is only indicated by Us sending to you an invoice by email. Only once We have sent you an invoice by email will there be a
binding contract between Etills Ltd and you.
12.2 Invoice emails under sub-Clause 12.1 shall contain the following information:
12.2.1 Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
12.2.2 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
12.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
12.4 All Goods purchased by you will be delivered within 30 calendar days of Our Order Acknowledgement unless otherwise agreed.
12.5 The risk in the Goods shall remain with Us until they come into your physical possession.
12.6 In the absence of written instructions to the contrary, Our delivery driver or carrier shall have authority to consign goods and accept the signature by way of receipt from any person having ostensible authority to accept consignment or sign for goods.
12.7 Any date quoted for delivery shall be approximate only and We shall not be liable to you or any other person for any delay in delivery beyond Our reasonable control. Time for delivery shall not be of the essence unless previously agreed by the Seller in writing.
13. "Delivery Included"/Free Delivery Conditions
13.1 We include standard UK delivery in the price of certain items. 'Standard' delivery is to most mainland England and Wales addresses.
13.2 Customers outside the standard delivery regions will receive a discount on their delivery charge
13.3 Delivery included offers may be withdrawn without notification.
14. Returns Policy
Etills Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods may need to be returned. Returns are governed by these Terms and Conditions.
14.1 If you receive Goods which do not match those that you ordered, you should contact Us within 14 calendar days to arrange collection and return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon Our receipt of the returned Goods. We are fully responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. The packaging does not need to be unopened. Refunds will be issued within 14 calendar days and in any event no later
than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and giftwrapping cannot be refunded.
14.2 If Goods are damaged in transit and the damage is apparent on delivery, you should reject the goods or sign any applicable delivery note to the effect that the Goods have been damaged. To return the damaged Goods, please contact Us within 2 working days to arrange collection and return. We are fully responsible for paying
shipment costs. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon Our receipt of the returned Goods. Refunds will be issued no later than 30 calendar days after receipt of the returned Goods and will
include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.
14.3 If any Goods you have purchased have faults when they are delivered to you, you should contact Us within 14 calendar days to arrange collection and return. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. We are fully responsible
for paying shipment costs. Replacements will be issued upon Our receipt of the returned Goods. Refunds will be issued within 14 days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and giftwrapping
cannot be refunded.
14.4 If any Goods you have purchased develop faults within 21 calendar days of delivery, you may be entitled to a replacement but not a refund. In order to arrange for such a replacement you should contact Us within the 21 calendar day period to arrange collection and return. We will assess the Goods and alleged faults upon receipt and if We (at Our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), We will issue replacement Goods at no additional cost to you. If no fault is found, you will be liable for any return delivery charges and may be liable for our labour
expenses at a rate of £15 per hour.
14.5 If any Goods develop faults beyond 21 calendar days from delivery but within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. When Etills Ltd is not a party to such warranties you may be asked to contact the manufacturer of the Goods directly.
14.6 If you are a consumer based within the European Union, you have a statutory right to a "cooling off" period. This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered to you. If the Goods are delivered to you in instalments, the 14 calendar day period begins on the day that you receive
the final instalment. If you change your mind about the goods within this period, please inform Us within 14 calendar days of receipt. Goods must be returned to Us within 14 calendar days of the day on which you inform Us that you wish to return the Goods. You are responsible for paying return shipment costs if Goods are returned for this reason. Refunds will be issued no later than 14 calendar days after you inform Us that you wish to cancel under this provision and will include standard delivery charges. We regret that additional costs such as express delivery and giftwrapping cannot be refunded.
14.7 Etills Ltd may not be able to accept returns under the cooling off period of the following types of Goods and/or taking into account the following circumstances:
14.7.1 Goods made to your specifications or that have been personalised;
14.7.2 Goods which are liable to deteriorate or expire rapidly;
14.7.3 Goods which are sealed for health or hygiene reasons that have been unsealed after delivery;
14.7.4 Goods which are, after delivery, according to their nature, inseparably mixed with other items;
14.7.5 Goods consisting of audio or video recordings or computer software (including games) in sealed packaging where the seal has been broken after delivery.
14.7.6 Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example,
handle a display item in a shop). Please note that opening packaging does not prevent you from returning Goods unless the Goods fall under sub-Clauses 14.7.3 or 14.7.5 and in any event does not include the opening of delivery packaging, only the packaging of the product itself.
15.1 We do not disclose your information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of your details to any other third party.
15.2 Cookies are used on shopping sites to keep track of the contents of the shopping cart, to store delivery addresses if the address book is used, and to store information if the 'Remember Me' option is selected. They are also used after logging on as part of that process. In Internet Explorer, cookies can be turned off by going to 'Tools |
Internet Options | Privacy' and selecting block cookies. If cookies are turned off, orders cannot be placed and other features that require cookies cannot be used.
15.3 Data collected by our shopping sites is used to:
15.3.1 Take and fulfil orders
15.3.2 Administer and enhance the site and service